Prior to the conception of Custom Care and CustomInsured LLC, we were field agents and regularly met with small business owners and middle class families that had a need for health insurance. Once the insurance was in place, our biggest obstacle was the confusion/frustration from an element of human error and wrongful assumption. Some of our client's were being told at their doctor's office that "We don't take this insurance" causing our phone to ring with a very frustrated client. Even though we looked up the doctor's office in advance, we saw an ongoing and unmistakable trend and realized we were missing something.
What we realized is that medical billing uses a complex series of coding and system-ready integrations that can involve several parties. It's a language that's not translatable unless you work in that field. So, CustomInsured LLC brought in a billing specialist to speak their language in a way to streamline the billing process and to set up coverage in advance for each employee that comes aboard. Through this approach we saw an immediate decline in billing issues that has remained steady. We had to utilize an outside-of-the-box service to offset complications brought on from a financially strapped health care system.